Shipping policy

Shipping & Delivery

At PetHaven, we work to make your shopping and delivery experience as simple as possible.

Order Processing

Orders are typically processed within 1–3 business days. Processing times may vary during holidays, high-demand periods, or due to product availability.

Estimated Delivery

Delivery times vary depending on the product, fulfillment location, destination, and shipping carrier.

Most orders are estimated to arrive within 3–12 business days after processing. Some products may arrive sooner depending on the fulfillment location.

Tracking Your Order

Once tracking information becomes available, you will receive a shipping confirmation email with your tracking details.

You can also visit our Track Your Order page to view the latest available shipping updates.

Multiple Packages

If you order multiple products, your items may be fulfilled from different locations. As a result, your order may arrive in separate packages or at different times.

Shipping Delays

Carrier delays, severe weather, holidays, and other circumstances outside our control may affect delivery times.

Tracking updates may also take additional time to appear after your order has shipped.

Incorrect Shipping Information

Please review your shipping address carefully before placing your order.

If you notice an error, contact us as soon as possible. We cannot guarantee that shipping information can be changed after an order has entered processing.

Questions About Your Delivery?

If you have questions about your order or delivery, please contact us through our Contact page. We're happy to help.