How long does shipping take?
Delivery times vary by product and destination. Estimated delivery information is provided during the order process. Once your order ships, you'll receive tracking information by email.
How can I track my order?
Use our Track Your Order page and enter your tracking information to view the latest available shipment updates.
When will I receive my tracking number?
Tracking information is sent after your order has been processed and shipped. Please allow time for the carrier to update the tracking status.
Can I change or cancel my order?
Contact us as soon as possible after placing your order. We cannot guarantee changes or cancellations once an order has entered processing or shipped.
What if my order arrives damaged?
Please contact us as soon as possible with your order details and clear photos of the damaged item and packaging. We'll review the issue and assist you with the next steps.
Do you accept returns?
Return eligibility depends on our Refund Policy. Please review the policy before requesting a return and contact us if you need assistance.
Will my items arrive in the same package?
Products may be fulfilled separately, so items from the same order may occasionally arrive in different packages or at different times.
How do I contact PetHaven?
Visit our Contact page to send us a message. We'll respond as soon as possible.